Efficient eClinicalWorks Solutions
At eCW Optimization & Consulting, we help healthcare organizations unlock the full potential of eClinicalWorks. Our approach combines workflow analysis, hands-on training, and strategic system enhancements to improve efficiency, compliance and financial performance.
What We Do
Comprehensive Workflow Assessment
Observe real-world workflows, shadow users, and map task flow across roles to identify high-impact bottlenecks and unnecessary clicks.
Click Reduction & Efficiency Mapping Quantify clicks and navigation steps for common encounters, then redesign templates, menus, and shortcuts to eliminate redundancy and reduce clicks per encounter. Template, Smart Form & Shortcut Optimization Build or refactor visit templates, progress notes, smart forms, quick texts, and favorites so documentation is fast, consistent, and specialty-appropriate. Order Set & Clinical Decision Support Tuning Streamline order sets and smart prompts to reduce alert fatigue, improve order accuracy, and speed up ordering workflows. Task, Messaging & Inbox Workflow Redesign Reconfigure task queues, messaging rules, and team responsibilities to cut inbox noise, clarify ownership, and speed task resolution. Role-Based Workflow Alignment Redefine responsibilities and system access for front desk, clinical, and billing staff so each team member works at the top of their license and handoffs are smooth.
Training & On-the-Job Coaching Provide hands-on, role-specific training and 1:1 coaching during and after implementation so improvements stick and productivity gains are sustained.
Ready to streamline your eCW workflows and reclaim time for care?
How We Deliver Value
Optimizing eClinicalWorks is best for your practice as it enhances efficiency, improves financial performance, and drives better patient outcomes. A well-configured system can streamline administrative tasks, reduce claim denials, and free up providers to focus more on patient care.
Increases clinical and operational efficiency
Custom templates and order sets: Create standardized, customizable templates for common patient visits, procedures, and conditions. This reduces documentation time, ensures consistency, and minimizes the risk of errors. Automate routine tasks: Set up automated appointment reminders via eClinicalMessenger to reduce no-shows. Implement automated follow-up messages for patients who are overdue for preventative screenings or follow-up visits. Enhance patient check-in: Use healow CHECK-IN to allow patients to pre-register, update their information, and pay co-pays on their mobile device or via a kiosk in the waiting room. This reduces manual data entry and shortens wait times. Questionnaires: Provide automatic import into your system from patient data, clinical and demographic, upon check-in. Dynamic Forms: Quick documentation specialized for your procedures as well as coding.
Boosts revenue cycle performance
Reduce claim denials: Standardize your billing templates to ensure accurate and consistent data capture, helping to prevent coding errors. Activate real-time eligibility verification to reduce claim rejections from the start. Improve collections: Use dashboards and custom reports to gain visibility into your financial performance, including tracking unpaid patient balances and reimbursement trends. You can also offer convenient online and card-on-file payment options through healow Pay. Prevent revenue leakage: For patients who miss appointments, you can set up automated systems to bill for no-shows, a feature that can be overlooked if the EHR is not configured correctly.
Improves patient care and outcomes
Drive better outcomes: Features like eClinicalMessenger can be used for population health campaigns, reminding specific patient groups about necessary screenings or preventative care. This proactive approach helps close gaps in care and improves patient health. Enhance patient-provider communication: An optimized patient portal is essential for better engagement. Ensure patient portal message routing is set up correctly so administrative and clinical messages are directed to the right team, guaranteeing timely responses. Combat provider burnout: By automating repetitive administrative tasks and streamlining documentation, providers can spend less time on the EHR and more time interacting directly with patients. This not only improves patient satisfaction but also reduces the risk of physician burnout.